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Shop412: Ordering Issue

ORDERING & PRODUCT INFORMATION

Phone Orders:

Please call the store at 412-586-7507 and speak with a representative to place an order.

Online Orders

Products will be available through online purchasing through our current offering.

Payment will be accepted through PayPal where we accept Visa, Mastercard, Discover Card and American Express.

Shipping

All payment of shipping costs are the responsibility of the customer. 

Sizing and Product Care

All products are true to fit unless detailed otherwise in the product description.

Follow washing instructions with each product for best results.

Shop412: Returns and Exchanges

EXCHANGE & RETURN

We stand behind all of our products and thoroughly inspect each item upon purchase. All purchases must remain unworn, unwashed. Items with visible wear, smell, or self-inflicted damage will not be offered merchandise credit or exchange.

For 412 branded items, exchanges/returns for store credit will be processed within 30 days of original purchase date.

For all other branded items, exchanges/returns for store credit will be processed within 14 days of original purchase date.

Online/Phone Order Exchange and Return:

Sale items are final.

For Return/Exchange

  1. Call 412-586-7507 to confirm exchange or refund for store credit.
  2. Ship product with a note confirming the items you would like to exchange or return, and your shipping and contact information to:
       Shop412
       Attn: Returns/Exchanges
       420 S. 27th Street
       Pittsburgh, PA 15203

All refunds will be issued store credit. Merchandise credit does not expire.

In the rare occasion that your product is damaged in transit, please contact our store at 412-586-7507.

In-Store Exchange and Return:

Sale items are final.

For return/exchange:

The fastest way to handle a return or exchange is to take the product back to the store. 

If shipping:

  1. Call 412-586-7507 to confirm exchange or refund for store credit.
  2. Ship product with a note confirming the items you would like to exchange or return, and your shipping and contact information to:
       Shop412
       Attn: Returns/Exchanges
       420 S. 27th Street
       Pittsburgh, PA 15203

All refunds will be issued store credit. Merchandise credit does not expire.

In the rare occasion that your product is damaged in transit, please contact our store at 412-586-7507.

Gift Returns:

Gift returns/exchanges will receive in-store credit for the original purchase price. 

Timeline

Refunds will be notified via email within 5 business days of receipt of the product.

Exchanges will be shipped within 10-14 days of receipt. Email notification will be sent to confirm shipment.

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